Policies
Cancellation Policy
Cancellations must be submitted in writing to customer service and received by April 1, 2027.
Convention registration cancellations received on or before February 15, 2027 will be assessed a $50 processing fee.
Convention registration cancellations received between February 15 – April 1, 2027 will be assessed a 50% processing fee.
Refunds will not be granted for convention registration or ticketed event cancellations after April 1, 2027; however, substitutions will continue to be permitted.
Cancellation of a registration does not automatically cancel the attendee’s hotel reservation. Hotel reservations must be cancelled separately.
Substitution Policy
- On or before April 1, 2027: A written substitution request must be emailed to registration@shapeamerica.org along with a copy of your confirmation and information regarding your substitute (name and email)
- After April 1: Your substitute can bring your original confirmation onsite to the registration counter along with a completed registration form and the switch will be made at that time.
Note: If you paid the member rate, but your substitute is a non-member, the substitute will need to pay the difference in cost; however, if the substitute rate is lower than what you originally paid, you will not receive a difference in the price.
Event Policies and Waivers
SHAPE America is committed to presenting a convention that is fun, friendly, and informative for all participants. This includes creating an atmosphere that is harassment-free. All convention participants are required to adhere to our event code of conduct while participating in activities associated with SHAPE America’s National Convention & Expo. The registration process cannot be completed until this cancellation policy/waiver is accepted by the registrant.
